Mobile data not activating with Apple Watch

Nisalou · ‎06-09-2022

Hi
Im having trouble activating my mobile data with my Apple Watch.

The spinning wheel of doom keeps going and it says it’s activating but nothing happens. It’s been weeks….

any ideas?

Thanks

pgn · ‎06-09-2022

Probably the iWatch esim needs to be reprovisioned, @Nisalou - see if @O2Lisa can help you out tomorrow morning, keep an eye on your PMs.

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O2Lisa · ‎07-09-2022

Morning all, thanks for the tag @pgn.

@Nisalou I’ll message you privately and look in to this for you😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

Nisalou · ‎07-09-2022

Thank you! Just sent you a PM

O2