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Resolved! Transferring number from another network

Hi I have just joined O2 PAYG after recently finishing my EE monthly contract. I have been trying to get my number transferred using my PAC code online but keep having issues with it saying (oops there has been a problem) any ideas anyone please it's...

Resolved! Wifi calling not working

Wifi calling won't turn on on my Samsung s10 lite so Samsung said to contact 02

Samsung Flip with E-sim not connecting to Network

I have a Flip 5G for about a month, I have my O2 contract number on an E-sim and a company Bt one number on a hard sim. The have sim is working find but today the E-sim and O2 number is not registering to network.Done the normal off and on, Airplane ...

Resolved! Simcard

Iv lost my phone which had the pay monthly sim card in. I need a new sim card sent out please. Can't seem to find a way of doing it on here. Thank you

Resolved! Getting a signal for 5G when it is not rolled out in my area

Hello, Around a month ago I started seeing 5G being displayed on my iPhone (it started as 1 bar and now goes from 1-3 bars) and got quite confused, as your coverage checker showed that 5G was not in my area and this speed was really slow (3G speeds)....

Resolved! I need your help to keep my number

I got the SIM to change from another provider to O2 today.I have already submitted the request form on keep my number page with PAC code, phone number, SIM number and etc. But the problem is whenever I submitted, I have received this email “Port In/M...

Mast activation.

A few weeks ago, I posted about how O2 had AT LAST erected a mast in the Cardiff Bay area. Unfortunately, despite my euphoria the mast is still there, but complexly dead. Anybody have any idea how long it takes O2 to activate a mast after its been er...

Resolved! Order enquiries

I ordered my phone 6 days ago I was told it had gone through and would be delivered my chosen day I chose Friday 17th, it’s not been delivered and I haven’t received anything to tell me what’s going on, how do I find out what’s happening with my orde...

Resolved! Data not working

Hello!My friend and I purchased a 100GB for 30 days and activated it on the 17th of June. Originally it was working fine and we received a text saying we had a £30 bundle placed on our phones even though we didn’t specify that we wanted it. This morn...

Resolved! Ex trying to return my iPhone I paid 100 upfront

My ex came to the o2 shop and I paid the remainder of the device in store and put 1000 towards a new device. It’s still within the 14 days . He has barred my outgoing calls and is trying to get a refund. How do I stop this . The lady in the shop saw ...

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