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Receiving texts

Hello, today I got my new phone and sim. My number has been transferred over but I’m having difficulty receiving verification texts from Santander, Apple Pay and Tesco. What would be the reason for this as I requested these at about 3:30 today and ke...

Suspect split port

Hello, really need some help!My porting was done yesterday from 3 to O2.....the ported number seems to be only partially transferred as I can place calls ok but cannot recieve calls outside of O2 network. Also I do not recieve any sms messages. Howev...

Resolved! Google Pixel 6- how do I claim my Asus chromebook

I have just received my new phone (in record time!) And have a blue leaflet saying I can claim a Asus chromebook but it doesn't actually tell me how to claim it- does anyone know how I do it? I can see similar searches for a Samsung Chromebook but no...

Resolved! Changing tarriffs

I got a pay as you go SIM to get 25gb roaming abroad. I am now abroad in Europe and it seems I was wrong. To get my 25gb roaming allowance bundle I have to have a contract right? I can't even change tarrifs to do this, even if this is the correct thi...

Resolved! Increasing my spend cap

How can increase my spend cap

Resolved! How to delay voicemail kicking in

I like my voicemail but how can I extend the number of rings when somebody calls me before my voicemail kicks in? I'm sure that it was a good while before my voicemail replied to an incoming call, but now it seems to be after 6 or 7 rings. I just wan...

Resolved! Surface Pro X

Does the Surface Pro X tablet that O2 offer come with 8GB RAM or 16GB RAM? No one on the O2 helpline seems to know. Thank you.

Resolved! Adult entertainment

Hi,hope you are doing great I am unable to watch any adults content with my cellular network and I believe I showed proof that I am over 18 when I subscribed to O2 services can you have a look into this for me? Best wishes

Resolved! RENEWAL

HI I Just renewed my contract online. I have a new handset on the way and a new airtime plan to what I am currently on. When my new device comes and the new sim activates will it just swap me over auto, or do I need to come online/call and cancel my ...

Resolved! Poor signal in Elderdlie

I have continuous issues with poor signal here in Elderslie. Using phone at home is frustrating because I can hear people clearly but they can’t hear me. Probably more frustrating than not having a signal at all. Checking network status online switch...

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