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Mobile Keeps Cutting Out

wgh
Level 1: Joiner
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Hello,

 

When I receive a call my Mobile Phone cuts off after 1 or 2 minutes The message is "No Network Coverage" My Mobile is set to 3G because the 5G signal is very poor in my area

The 1st part of the postcode is IP9

A new Sim is being sent to me. I have had this problem before My local shop changed my Sim Card which has worked for app 9 months now

The problem has come back again My mobile is a Reconditioned Samsung S20 Ultra +

I am missing talking about important Hospital Appointments because when I am out and about my Mobile cuts off and I can't have conservation with my Local NHS.

Any suggestions on what I can do about this very annoying problem with is making me stressed Thank you

William Henry

 

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MI5
Level 94: Supreme
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@wgh 

I'd try it on 4g to see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
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Bambino
Level 86: Prestigious
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@wgh See if anything here helps you:

Wifi and 4G Calling explained | O2

Wifi and 4G Calling | Help & Support | O2

I DO NOT WORK FOR O2



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jonsie
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If a new sim doesn't fix the problem then it might be worth having the phone checked out for a fault

I would recommend dealing with Samsung directly

Message 4 of 5
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RafaC
Former Staff
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Hey @wgh have any of the above suggestions helped you to sort it out?

Message 5 of 5
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