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Forum Posts

Resolved! OTP's not being received

Hi,I ported my number to o2 Tuesday ( 2 days). I am having problems receiving OTP's but only from some providers. Have tried restarting phone, using an alternative phone, all to no avail. I did a chat where I was told to restart my phone, when i said...

Dg9 by Level 1: Joiner
  • 4090 Views
  • 13 replies
  • 0 kudos

Resolved! Phone thinks I’m in turkey not in Greece

Both my son and and I have incurred charges since being in Greece (Kos) we’ve received texts welcoming us to turkey and Albania? Managed to get phones back into correct network now but not happy about paying these extra fees. Has anyone had a similar...

Resolved! smartwatch

I've bought a 4g smartwatch but cannot connect to o2 network ,anyone help please

glynis by Level 1: Joiner
  • 948 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to extend time to voicemail, MMI failure.

I am utterly fed up with customer support, I have been talking to them for two weeks trying to extend the delay to voicemail to 30 seconds. At their request I have entered all sorts of MMI codes all of which go through except **61*901*11*30# which ge...

PeterC3 by Level 1: Joiner
  • 4550 Views
  • 10 replies
  • 0 kudos

Resolved! Disney channel extra not loading

Got a free extra for going with 02 and chose Disney channel, and it's coming up with error 404, any help please x

Fiona11 by Level 1: Joiner
  • 644 Views
  • 1 replies
  • 0 kudos

Resolved! No sound

No sound on pixal 6 ,done factory reset 

Jimr5 by Level 1: Joiner
  • 664 Views
  • 1 replies
  • 0 kudos

Resolved! Smartwatch

Can anyone help me. I can't pair my smartwatch to me new galaxy s22. I've got a Samsung smartwatch 3 and it won't pair.

Chriscool by Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

Apple watch

Hi I’ve got a pay monthly iPhone linked to an Apple Watch but keep getting error code 14 when I’m trying to link the mobile data. Any ideas? they’ve already tried unlinking then linking and turning off the devices. I’ve reset the Watch too and the iP...

Anon8 by Level 1: Joiner
  • 2111 Views
  • 5 replies
  • 0 kudos

Resolved! Detailed bill shows no origin, whereas my partners does have a number listed?

My bills don’t show my number as the origin. There isn’t even a column for it…. Whereas my partners bills all have a column headed ‘origin’, & his number listed alongside everything that is recorded.there is nothing else on my account, like a watch o...

Feef88 by Level 1: Joiner
  • 1045 Views
  • 3 replies
  • 0 kudos