cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile App

Lynn55
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I changed the password you sent me when I set up my account but when I went to set up the App on my phone it would not accept the new password

Message 1 of 2
318 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12880 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

It might need you to uninstall the app, reboot your phone and then install the app again @Lynn55 

If that doesn't work, you might need to get in touch with customer services.

Either call them on 202 from your mobile phone, or 0344 809 0202 (or 0800 032 1402).

Alternatively message them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
315 Views
1 REPLY 1

gmarkj
Level 66: Unequalled
  • 12880 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

It might need you to uninstall the app, reboot your phone and then install the app again @Lynn55 

If that doesn't work, you might need to get in touch with customer services.

Either call them on 202 from your mobile phone, or 0344 809 0202 (or 0800 032 1402).

Alternatively message them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
316 Views