Solved: Mobile App

Lynn55 · ‎26-06-2023

I changed the password you sent me when I set up my account but when I went to set up the App on my phone it would not accept the new password

gmarkj · ‎26-06-2023

It might need you to uninstall the app, reboot your phone and then install the app again @Lynn55

If that doesn't work, you might need to get in touch with customer services.

Either call them on 202 from your mobile phone, or 0344 809 0202 (or 0800 032 1402).

Alternatively message them on social media:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎26-06-2023

It might need you to uninstall the app, reboot your phone and then install the app again @Lynn55

If that doesn't work, you might need to get in touch with customer services.

Either call them on 202 from your mobile phone, or 0344 809 0202 (or 0800 032 1402).

Alternatively message them on social media:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2