Get tech support for your O2 issues

Resolved! Unhappy with O2 Insurance replacement (damage claim)

I had a Huawei P30 Pro which was an excellent phone. I had to place a damage claim for a cracked screen and was offered two Oppos (despite the litigation claims at present) and a Samsung S20 FE. I took the Samsung S20 FE (refurb, which was not made a...

Resolved! Unblock Mobile

I would like one of my mobile sim and phone unblockling, the number is [Removed]

Hi every one I need some help

Hi there I had my credit put to my account and now my 02 app has reset its self do u think there a bug or something as was working fine before any help will be grateful and has any one else had this

Resolved! Itemized bill

I urgently need my itemized bill for July 2022 but can only retrieve 6 months ago. How do I get this please?

Resolved! When will by partners phone be reconnected

I paid an overdue bill on Friday 05 May 2023 morning at 8.15am. The message said that the phone would be re-connected to the network in within 72 hours. 72 hours later the phone is still not reconnected. When I ring O2 Customer Service advertised her...

Resolved! 5g

I currently have an iPhone se gen2 which is 4g.I am upgrading to an iPhone se gen3 which has 5g.will my old sim card from the gen2 se work for 5g in the new gen3 se?Thanks

Resolved! Trying to upgrade tariff but getting error message

I've been trying to upgrade my tariff all day, (via phone and website) but keeping getting the following message:Something went wrong. Please try refreshing the page or come back later

Resolved! PAC code transfer

Hi, I'm new with o2, I want to keep my old mobile number (from the iphone 12 EE to iphone 14 pro O2). So I requested a PAC code from my old provider (EE), to which the person at the o2 shop entered it and said it will transfer (my old mobile number),...

Resolved! Connection issues

Hi, I have an Apple Watch ultra and I’m having connection issues. my status constantly says no connection and on provider doesn’t say anything. I can’t leave my iPhone without my watch having the come up. I’ve done everything possible restarts, Unpai...

Resolved! Upgrade

Im trying to upgrade my apple watch to a Samsung watch but its not giving me the option to upgrade to Samsung only to apple my upgrade is £44 odd to pay

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