Voda-O2 number porting failed

Aob1963 · ‎06-06-2023

My number was supposed to port from Voda to O2 today, both sims have disconnected however my O2 eSIM is showing no service which it has been all day since before lunch time. Could anyone help please I need my number to work.

madasaf1sh · ‎06-06-2023

@Aob1963

Ports can take upto 24 hours to complete, although most take a few hours it is not unheard of.

The best thing to do is call customer services on 0344 809 0202 and they can advise...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Enlli · ‎06-06-2023

If you haven't rebooted your phone today I would do so as the SIM may have to re register

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Aob1963 · ‎06-06-2023

I have tried this no luck unfortunately, the new number is showing on my O2 dash in the app and when called it goes to the O2 answering machine ?

MI5 · ‎06-06-2023

@Aob1963

Ports to eSims often fail.

Best way forward is to go in store with photo ID and get a physical sim activated and then migrate to a new eSim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Breanna · ‎07-06-2023

Did the port go through @Aob1963?

Aob1963 · ‎07-06-2023

Unfortunately not, still stuck with absolutely no service.

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