Iphone Upgrade

Sandra6761 · ‎06-06-2023

received iphone 14 pro to replace iphone 7. All data transfered but new phone not connected to O2. New phone says will transfer phone number from old phone if IOS 16 which it isn't.

Alternatively scan a QR code - but how do I obtain a QR code from O2?

Many thanks for advice as to how to coonect

jonsie · ‎06-06-2023

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-06-2023

@Sandra6761

You can use your old sim in the new phone or start a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎07-06-2023

Were you able to get this sorted @Sandra6761?

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