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No caller ID after being switched from Virgin mobile to o2

I've seen questions about caller ID being posted before but wasn't sure if the solutions applied to my situation. Recently I was informed my pay monthly sim only Virgin mobile contract was being changed to an o2 contract. The switch seemed to go fair...

Updated Address, but new Contract has old address.

Hi, I have just updated my O2 address to my new property as I'm also trying to upgrade to a SIM Only contract. The only problem is that my account's address has now changed, but the new generated contract keeps showing the old address. I obviously do...

SuperSerg by • Level 1: Joiner
  • 1053 Views
  • 3 replies
  • 0 kudos

Travelling in Thailand - need phone unlocked

Hi, I am currently traveling in Thailand and need my phone unlocked so I can use an e-sim. I need this immediately as I currently can't use my phone. Please can someone help. Many thanks,

Jrbroom1 by • Level 1: Joiner
  • 1262 Views
  • 2 replies
  • 0 kudos

4g

I have been transferred toO2 by VirginWhy have you switched of my 4G service I had this service from Virgin before they transferred my account and service toO2?

Johny47 by • Level 1: Joiner
  • 850 Views
  • 4 replies
  • 0 kudos

Resolved! Call forwarding is not working from Morocco

I have set call forwarding from Morocco and people in the UK get a "dead" tone. This service should work internationally. I took the phone off aeroplane mode to do this, then reapplied aeroplane mode. Everything I have read said it should work as it ...

LiamDrDo by • Level 1: Joiner
  • 685 Views
  • 1 replies
  • 0 kudos

Resolved! Reward top up

How to i add my reward balance to my o2 credit balance

Jowe123 by • Level 1: Joiner
  • 581 Views
  • 1 replies
  • 0 kudos

Can’t log into app

Hi - I can’t log into the app. I get the message “oops something went wrong. App is not available to you yet “

James0071 by • Level 1: Joiner
  • 490 Views
  • 1 replies
  • 0 kudos

Al shamel??

I was setting up a Mesh wifi system via an app today when I noticed that my Service provider is listed as 'Al shamel International Holdings Co K.S.C'. Obviously I'm with O2, but I'm extremely worried that I can find very little about this so called S...

Resolved! Virgin - o2 Merge - SIM Problem

Hello, Same as everybody else, I received notification that my virgin plan would be switched to o2 a while ago. I decided to stick with them as I was being given 4x the data I was on with Virgin and the plan was cheaper so I thought why not. Over a w...

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