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Lost phone so sim blocked but phone now returned

Sarah291
Level 1: Joiner
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Registered:

Hi. I lost my phone yesterday and reported it lost so the phone and sim were blocked. Someone kindly returned the phone so I rang and asked for it to be unlocked. 

I have had emails saying I will get a new sim but not received one yet 

Phone showing emergency calls only

Will I have to wait for a new sim?

Cant ring for help as emergency calls only

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madasaf1sh
Level 68: Extraordinaire
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Registered:

@Sarah291 

 

Yes you will need to wait for the new sim card.


Also if you made an insurance claim, which has been accepted for the phone, the phone no longer belongs to you and you need to contact the insurance company..

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5866 Posts
  • 32 Topics
  • 1915 Solutions
Registered:

@Sarah291 

 

Yes you will need to wait for the new sim card.


Also if you made an insurance claim, which has been accepted for the phone, the phone no longer belongs to you and you need to contact the insurance company..

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Sarah291
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Registered:

Thank you 

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