Data signal terrible

[Notagainshould]

Anyone had any joy with ending a contract due to poor coverage? I used to get ok coverage inside and out, the coverage map tells me not a issue but for weeks I’m often lucky to now get 3G, often nothing, for weeks all I get is, sorry we have engineers working on the mast. At what point can I tell them I’ve had enough, they are failing to deliver a service for which I’m paying and they advertise as being there. 

[madasaf1sh · Accepted solution]

@Notagainshould 

Nope, no early exit, as per the terms and conditions you read and signed, o2 (and all other networks) do not guarantee a fault free service, and masts can take time to fix, due to various issues, but not limited to Access, Local Council Permission to dig up roads and parts. 

Also coverage maps are computer generated estimates and not a guarantee of coverage.  

If you want to cancel, you will need to pay any remaining device plan / or the termination fee's full details are here Guide: Cancelling Your Contract 

Also note you may have the same issue with some other networks due to infrastructure sharing. 

[Bambino]

@Notagainshould If you can get through to customer service, O2 have in the past offered customers goodwill gestures to make up for the lack of service through mast repairs or general outages. It's certainly worth a try.

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