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Resolved! Wrong number

I’ve tried to arrange my free extra and you state you’ve sent the code to a number that’s not mine. My number is xxxxxxxxxxx xxxxxxx x xxxxxxxx xxxx, xxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Pambelina by • Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos

Resolved! O2 SIM only deal - SIM card still not posted

Hi! I've just set up a SIM only deal for my son for £8 per month, 20GB, but the SIM card hasn't arrived yet. I set it up last Saturday and it's now been 4 working days. In the account it says it's still being processed and not been dispatched yet. Is...

DSKG by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot call any 0800 numbers

Just had to make a call to my electric board to report a fault which is an 0800 number and it just disconnects. I spoke to them two days ago and it was fine. I now find all 0800 numbers disconnect with 'Call Fail'. Calling a land line or mobile is no...

Phil15 by • Level 1: Joiner
  • 7800 Views
  • 2 replies
  • 0 kudos

Resolved! 50202

Hi I'm trying to claim my rewards back but when I try to message 50202 it comes up with the message error 42 or error 0

Resolved! Disney+ extra

I was a Disney+ subscriber but due to receive info as extra cancelled subscription so that I could apply extra. When tried to do because email already registered it won’t recognise as new customer and keeps wanting me to renew as old customer? Missin...

Papercut by • Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos

Resolved! SAMSUNG S10 FIRMWARE

Hi I have just swapped from vodafone to o2.I have just received notification of a firmware update but now wonder if i should install via a pc to potentially remove any vodafone specific updates? Thanks

Ceejay123 by • Level 1: Joiner
  • 1540 Views
  • 7 replies
  • 0 kudos

Resolved! Keeping my original phone number

Hi , i was a virgin customer but they transferred me to o2 , i have asked to keep my original phone number , i have given you my pac code , could you please confirm i will be keeping my number ending in 745?

Sandra02 by • Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Insurance Replacement IPhone Blocked?

Hi, I received a replacement IPhone 13 Pro Max from O2 Insurance today. The phone doesn't recognise my SIM card which works in an older IPhone fine and worked fine in my previous 13 Pro Max. Under network settings it says 'Phone not allowed' - I have...

AM9 by • Level 1: Joiner
  • 1833 Views
  • 6 replies
  • 0 kudos

Resolved! Apple Watch

Hi,I have an Apple Watch which does not have cellular. I’m told you can buy a contract for £5 per month and link it to your phone which will then enable me to make calls on my watch without my phone being nearby. How do I buy this contract, no one at...

Moris by • Level 1: Joiner
  • 600 Views
  • 1 replies
  • 0 kudos
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