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Unable to use mobile data while in Spain.

I was unable to use my mobile data while in Spain "you are not subscribed for this service" kept popping up.This was a major problem as I was unable to open my covid vaccine app at the airport luckily I took a paper copy as a backup-I discussed with ...

Teddy1 by • Level 1: Joiner
  • 1719 Views
  • 1 replies
  • 0 kudos

Resolved! Free chromebook

Does my chromebook free gift come automatically with my new s21 or do I have to claim it somehow please

Jbh by • Level 1: Joiner
  • 4692 Views
  • 4 replies
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Resolved! Old number - is anything saved?

Hello everyone,I had an O2 number for many years, but when I spent a year in Australia, the number became invalid. This was about 7 years ago. My query is whether or not it’s possible for O2 to retrieve any communication or voicemail from my old numb...

KateW986 by • Level 1: Joiner
  • 997 Views
  • 1 replies
  • 0 kudos

Resolved! Disconnected for 2 weeks now still no help from o2

So, I've been without use of my pay monthly o2 phone for about a fortnight now and it all started with claiming on my o2 insurance after I lost my device one night at work, took 3 days for the phone to arrive with a new sim also in the pack, inserted...

lidllew32 by • Level 1: Joiner
  • 1540 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap not happening

I have upgraded to an IPhone 12, and followed the sim swap as per the website. It is now more than 24 hours, and although the old phone has been deactivated, the new phone is still not connected.

Resolved! WiFi Calling option gone - sim trick doesnt work

I've had Moto G9 Play - supplied by O2 - running with WiFI Calling for several months (after contacting O2 to "activate" WiFi calling??) now.Today, in an effort to troubleshoot my Mums 1p mobile phone of the same model, I switched sims. Did what I ha...

Uwain by • Level 1: Joiner
  • 4528 Views
  • 7 replies
  • 0 kudos

Phone not updating to new number

I ordered a new sim and gave my PAC code when ordering to keep the same number.My o2 account is saying the correct number but my iPhone is showing the wrong number - what can I do?

BP30 by • Level 1: Joiner
  • 2587 Views
  • 4 replies
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