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Resolved! can't receive texts when using wifi

Hi,I have a Google Pixel 5 and have just switched from a contract with 3 to pay as you go with O2.However I can now not receive texts when connected to my home Wifi. Texts work correctly away from home but not at home. There was an option to enable t...

Resolved! Swapping number

I have joined the 02 service from Virgin media and my number was ported last week.Why is the 02 number still showing on the iPhone settings?

Resolved! Signal issues

Morning, I’ve been having signal issues with O2 for the past 5 days. It’s now becoming very inconvenient and frustrating. I’m in the SK12 area and have never had such issues in over 10yrs! I know it’s not just my phone as my daughters is the same as ...

Resolved! Galaxy watch 4 classic overheating

Hi I have a 7 day old galaxy watch 4 that keeps overheating, does anyone know a fix around this? It seems to be when I don't have my phone with me and it's working on its own. Tonight at the gym it spent more time in airplane mode than normal mode.

Unblocking access to a website

Hello O2, I tried your Help bot but they didn't understand...!My access to a website is blocked and I'd like to know how I can unblock it - settings or whatever it needs.We just lost everything from our campaign website when the hosting company close...

Resolved! Samsung Watch and upgrading phone number

Hi I am purchasing a Samsung watch 4 and it has asked if i want to upgrade my existing number or get a new number. Can someone just explain to me what it means by upgrade? I'm assuming it means that the watch will have the same number as the phone? K...

Resolved! Disney+ on phone only ?

Hi,I’ve just recently joined o2 and have been given the option to choose 6 months free Disney+ .my question is I already have a Disney+ Subscription for our tv.could I cancel that subscription and take advantage of 6 months free or will this offer on...

Resolved! Calls

I'm having issues with my S21 I'm not receiving calls but I keep getting missed call notifications how can I sort this out without restoring to factory settings

No signal and NO WIFI CALLING

I'm fustrated again with O2 service.Currently my area has network issues , how for no idea O2 network doesn't advise.O2 advice use WIFI calling, can't be O2 doesn't allow use of my landline broadband connection.I have a Pixel 5 set to use WIFI callin...

Resolved! Loss of signal

I normally have signal at home but for the last few days I’ve not had any phone signal so can’t receive or make calls. I’m relying on wifi calls for mobile to mobile but this isn’t an option for landline calling. When I’m out and about I have no prob...

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