cancel
Showing results for 
Search instead for 
Did you mean: 

Lost phone so sim blocked but phone now returned

Sarah291
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi. I lost my phone yesterday and reported it lost so the phone and sim were blocked. Someone kindly returned the phone so I rang and asked for it to be unlocked. 

I have had emails saying I will get a new sim but not received one yet 

Phone showing emergency calls only

Will I have to wait for a new sim?

Cant ring for help as emergency calls only

Message 1 of 3
466 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Sarah291 

 

Yes you will need to wait for the new sim card.


Also if you made an insurance claim, which has been accepted for the phone, the phone no longer belongs to you and you need to contact the insurance company..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 3
460 Views
2 REPLIES 2

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Sarah291 

 

Yes you will need to wait for the new sim card.


Also if you made an insurance claim, which has been accepted for the phone, the phone no longer belongs to you and you need to contact the insurance company..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 3
461 Views

Sarah291
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you 

Message 3 of 3
457 Views