Lost Phone

[andybrown2000]

Good Afternoon,

I have lost my phone and need to order a new sim card and phone. 

To log into my O2 account it is requesting to send a text message with a pin but do not have my phone to receive it. How can I access my account?

Best Regards,

Andy.

[MI5]

@andybrown2000 

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: How to find help & contact O2 

Or pop in store with photo ID.

[TallTrees]

Report it quickly to o2 customer services @andybrown2000 Here

Guide: How to find help & contact O2 

Guide: Lost or Stolen O2 Device? - How to Report it 

Includes social media 

[andybrown2000]

Hi, 

Thank you for your response. I don't have another phone at the minute to call O2 and not sure how to contact them via online. 

Every time I try to log in it requests to send me a pin number in a text message which obviously I cannot recieve.

[MI5]

@andybrown2000 

You can call using Skype for free Guide: A Guide to Skype 

0800 902 0217

Or message on socials.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[andybrown2000]

Thank you for your help.

Lines appear to be closed at the moment. I'll have to enter the shop tomorrow.

[MI5]

Should be 24 hours for lost and stolen @andybrown2000 although nothing would surprise me these days.