Log in without phone.

[Dennistoun]

Hi, 

I cannot log in to my 02 account because it requires me to enter a text code, but I lost my phone. How can I sign in and order a new Sim?

Thanks

[Bambino]

@Dennistoun You must report the phone and sim as lost. See this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

You can call customer service using Skype from your laptop.

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Try 0800 587 4005 first. All other numbers available are in the link below.

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

[Martin-O2]

@Dennistoun you shouldn't have any issues if you follow the above advice but if you have any further questions then feel free to let us know.