Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[jinal]

Hello! I am Seeing the same issue (it's been a week) and O2 Customer Services over the phone/chat state that there's no issue on there side.

I have:

- Rebooted the phone

- Reset the Network Settings on the iPhone 13

- Removed the SIM and re-inserted it

- Enabled/Disabled the Caller ID Option on the iPhone (even though that controls the outbound Caller ID state)

Do let me know of anything else I could try or if an O2 Pro could contact me.

[pgn]

Hi @jinal - I'll tag one of the O2 Advisors, @O2Sarah-, please keep an eye out for a Private Message from her asking for more details shortly. Good luck 

[O2Sarah-]

Thanks for the tag @pgn 

@jinal I will send you a private message so we can look into this

[Tashjones]

Hi Sarah please could you help me with the same issue. I’ve called cx services twice and they have no suggestions. Thanks 

[Tashjones]

Hi does anyone have a solution? Thanks 

[pgn]

@O2Sarah- is not in again until Monday morning, @Tashjones - she will send you a Private Message here on the Forum when she picks this up. Good luck!

[O2Sarah-]

Good morning 

Thanks for the tag @pgn 

@Tashjones I will send you a private message so we can look into this 

[hdroyley]

Can someone help me with this please. I called O2 and they suggested a Mobiile Data Network reset on my end but it didn't work. 

[pgn]

---

@hdroyley wrote:

Can someone help me with this please. I called O2 and they suggested a Mobiile Data Network reset on my end but it didn't work. 

---

Tagging @O2nath_ci - keep an eye open for his reply, @hdroyley 👍

[O2nath_ci]

@pgn thanks for the tag

@hdroyley I've private message you