Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[Cleoriff]

@MrAdrianB 

I'll tag @O2Georgina, one of our account advisors, hopefully she can help you.

[O2Georgina]

Thanks for the tag @Cleoriff 

@MrAdrianB  I will send you a private message now

[AG0318]

Finally ! To my shock my calls are now back to normal as of this afternoon. Hopefully it stays fixed! I have to say that I’m not very impressed with a service that I pay good money for, that not only has this taken 3 weeks but also o2’s numerous promises about calls backs and promised messages back to me that have just gone ignored or not bothered to be back in contact is disgusting. To the point I will be considering a new network next time I choose to change my phone. Thing’s really need to improve!

[Clara49]

Help I've lost my caller ID on incoming calls can someone please fix this 

[pgn]

Nobody here on the Forum can access your account, @Clara49 - but O2 Account Advisor @O2Jonathan is on until 5pm, tagging him in to see if he can help get you sorted - keep an eye on your PMs here on the forum.

Good luck!

[gmarkj]

As there was no response from @O2Jonathan I'll mention one of the other advisors.

Can you please help @O2Lisa ?

Flagging for reference @Martin-O2 

[O2Lisa]

Morning all, thanks for the tag @gmarkj

@Clara49 I’ll message you privately and get this sorted for you😊

[molybd]

I’ve been having the same issue since mid September where all incoming calls are showing as No Caller ID. Any chance this can be looked into on my account?

[jonsie]

@O2Lisa?

[O2Lisa]

Morning all, thanks for the tag @jonsie.

@molybd I’ll message you privately and get this sorted for you😊