I have been trying to pay my overdue bill for 2 weeks

[NS27]

I cannot log onto my o2 as my number has been disconnected and I have called 7/8 times now either being on (automated) hold then cut off or terminating the call after being on hold over an hour (i have a video screen grab as evidence) and on the one occasion i did get through the agent could not take payment so he tried to transfer me and i was cut off. These delays have jeopardised my account so what do I do now?

[madasaf1sh · Accepted solution]

@NS27 

There is nothing anyone on this customer to customer community, all we can do is tell you to do is keep trying to get through... 

You are best calling if you haven't done so already 0800 902 0217  

[Enlli]

You really do need to talk to Payment Management 

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

You can use Skype to call this number for free

Guide: A Guide to Skype 

This guide may also help

Guide: How to Pay Your Bill (Contract) 

[NS27]

I will give that a shot….. I was trying the number given to me on the most recent email 0800 588 4217.

Thanks

[Bambino]

@NS27 When you eventually get through to Payment Management set up a Direct Debit to avoid this happening in the future.

[Oxonian]

@NS27 

If you know what you owe, you can pay by bank transfer :-

Guide: How to Pay Your Bill (Contract)