@Ag4
You have 2 options
1. Call Customer Services on 202 from your o2 phone or send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
2. Pop into an o2 store with Photo ID and they can give you one there and then.
Please note though esim is only available for Pay Monthly contracts.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
