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Forum Posts

Resolved! Phone not delivered

I ordered a new phone on Dec 26th. Told it’ll be delivered by DPD. I’ve not received a new phone but when I look on my orders it says order complete. Where is my new phone??

KLJ77 by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Calls Keep Breaking Up

When I'm making phone calls the person I'm speaking to keeps complaining that the call is breaking up. Also, some calls just drop out completely.I've tried using a different handset but the same thing happened.I've tried making a call from the garden...

Iz by Level 1: Joiner
  • 1862 Views
  • 5 replies
  • 0 kudos

Resolved! Invoice for an Upgraded Phone

Can someone please tell me how to access an invoice for a recently purchased upgrade? I need the invoice number to claim a free Samsung chrome book. Many thanks Paul

Paul66 by Level 1: Joiner
  • 498 Views
  • 3 replies
  • 0 kudos

Resolved! Phone calls

Every time I make a phone call the signal cuts out after 10 minutes or so. I thought it was an issue with a local mast but the other 2 O2 phones in the house are fine. Could this be a SIM or handset fault?

NJo38 by Level 1: Joiner
  • 506 Views
  • 1 replies
  • 0 kudos

Resolved! Age restriction won’t come off!

Hi I have tried taking age verification off my device online, after entering my credit card details it will not verify! It repeatedly says it’s not a credit card when it is! Need this taken off asap.I have tried contacting 02 on a numerous amount of ...

stormzyb by Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

Resolved! Number changed

Hi my phone number hasn't been transferred onto my new sim. I previously provided my pac number to do so.

Resolved! Swapping from virgin to 02 on volt package. EMERGENCY CALLS ONLY HELP

I need some technical support please. I called up xmas eve to swap from virgin to 02 on my new volt bundle. I gave my PAC code etc to change my number over. Yesterday at 12pm my virgin sim card went off and said no longer registered, so i inserted th...

Jillquinn by Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Resolved! webchat

How do I start a webchat with o2?

JM7 by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos