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Forum Posts

No signal whilst out of wifi

Good afternoon The last couple of days, whilst out, I dont have access to a network thus cant play music etc. BUT its only been the last couple of days?Can you helpn please?Thanks

upgrade but no service

So I ordered my upgrade, iPhone 13 pro max 26/7, within 5 hours my existing iPhone 11 lost the ability to make calls, but would receive calls, and able to use data. I rang customer service (work phone) and was told they had accidentally activated the...

bry241173 by Level 1: Joiner
  • 980 Views
  • 4 replies
  • 0 kudos

Resolved! PAC code

I tried the recommended text to get my PAC code. It didn’t work and so called the number. Was on call for 29 minutes to be told I will get a text between 24-48 hours with my code. I STILL don’t have it!If there was any doubt in my mind about me leavi...

Marcy by Level 1: Joiner
  • 468 Views
  • 2 replies
  • 0 kudos

Signal

I have poor or no data service at my location. I use a 4G router for my internet with an external aerial. When service is operational I have 15gb speeds but recently it’s been 0 - 3gb. Network checker says there is an issue with a local mast. Nothing...

Matt2103 by Level 1: Joiner
  • 543 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

My phone randomly went to no service, since I have reset network settings, turned my phone on/off and removed sim and placed back in, still the same can anyone help with why this is happening

Georgia6 by Level 1: Joiner
  • 873 Views
  • 2 replies
  • 0 kudos

Resolved! No reception during upgrade

So I currently have an iPhone 11 pro max, around 2pm today I upgraded to a iPhone 13 via live chat. All went well until around 9pm when I now no longer have any signal. I got a pop up message saying “O2 has disabled 4G wifi calls” Is this normal ?

Ianross by Level 1: Joiner
  • 558 Views
  • 3 replies
  • 0 kudos

Resolved! Lies from sales team

When I agreed to take out this contract I was told by your sales team that after paying 3 months bill by direct debit on time I would be able to upgrade my phone and now it’s saying 6 months why have they lied I want someone to explain

Lpt0187 by Level 1: Joiner
  • 697 Views
  • 3 replies
  • 0 kudos

Resolved! SIM issues

I cannot register my new SIM card and cannot contact o2

cnrw69 by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Resolved! O2 contract cancellation

Hello, i just got off the phone with 202 about cancelling my 02 contract. That went ok. My question is however, that should i get a email or something which says that my contract has been cancelled. I know it takes 30 days to cancel but should i rece...

Marc6 by Level 1: Joiner
  • 515 Views
  • 2 replies
  • 0 kudos

Why is O2 so poor at customer service?

Tried three times to migrate a PAG number under my account to a new PM also under my account. I've spoken with the overseas live chat team and they're laughable as to the customer service they provide. They simply ignore what you've said to them mult...

Mart7Mcfl7 by Level 1: Joiner
  • 2487 Views
  • 10 replies
  • 0 kudos