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Apple Watch Ultra

I bought an Apple Watch Ultra directly from apple. I followed the O2 directions on setting up the cellular data, however the ESIM has been stuck on activating for 4 days. I have contacted Customer Services but keep getting the run around. They keep a...

Resolved! Apple Watch 7 cellular reference code 10

I have an Apple Watch 7 cellular and trying to set up cellular data plan on the watch with no joy. When I try to set it up I get this message Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, qu...

Resolved! Help with Sim

I have an 02 sim only deal with my phone number, I want to keep this number and move to an 02 pay monthly deal with new phone and move my number to this new sim. Both sims are on 02. I will then cancel the old sim only deal. I remember putting in the...

Resolved! O2 insurance

I think I bought o2 insurance for my apple tablet. How do I check this? There is a problem with it and I have no idea how to go about the insurance/ I can’t remember if I have the insurance or not! Please help!

Resolved! Error code 14 - Apple Watch

Hi I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 1...

Resolved! Cannot receive calls from Vodafone customers

I cannot receive calls or texts from anyone using Vodafone. When they try to call it just disconnects the call. I’ve tried turning the phone off and on, cleaning the sim, resetting the settings, using a different phone and nothing resolves the issue....

Resolved! Cancelling phone line from abroad

So i moved to australia. Paying for my UK number untill I was sure I wanted to stay. Now 7 months in I'm staying I need to end my dealings with o2. Now what? So I cannot log into the app when I put my UK sim in it says unavailable. Theres an internat...

Resolved! Can’t call 3 digit numbers.

Hi guys. I’ve tried to make calls tonight to NHS 24 and it keeps cutting me off. I’ve tried calling 202 for customer services and it’s doing the same thing. Can anyone help?

Resolved! Samsung S20 FE Voicemail issues

Please can someone help, All of a sudden my connection to voicemail isn't working. When I call the 901 number or hold down 1 as a shortcut the call ends before it connects. I have full reception and have tried this in multiple locations. The notifica...

Resolved! Apple watch

I bought an Apple Watch in February. It is an SE cellular. I am trying to purchase a tariff so I can use the watch without carrying my phone. I started this process in February and have still not been successful.I have have made many calls to O2, bee...

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