How to get a PAC code when mobile is broken

[SF29]

Hello - so I need to get my PAC code as moving to a new provider.

However my mobile screen is completely smashed so I cannot view messages & am being told that the only way O2 can send me my PAC is via text? This seems ridiculous as so many people must have this issue!

Can anyone advise a way round this please?

[MI5 · Accepted solution]

@SF29 

Guide here Guide: How to get your PAC [June 2021 Update] 

Customer services will also read out your pac if you call them

Guide: How to find help & contact O2 

[SF29]

Thanks - I have spent over an hour on the phone to Customer Service & they are insisting they cannot give me the PAC code over the phone or by any other means than text message.

If I access my O2 account online & try it that way - it again just asks me for a security code sent by text - which again I cant access!

[Bambino]

@SF29 Try customer service again. I know it's a pain to wait on hold, but maybe you'll get someone with a working brain cell who can read you your PAC, which they can definitely do.

Alternatively, put your sim in an old phone, if you have one, or ask a friend if you can temporarily put your sim in their phone to get the code, if you keep running into customer service incompetence.

[MI5]

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@SF29 wrote:

Thanks - I have spent over an hour on the phone to Customer Service & they are insisting they cannot give me the PAC code over the phone or by any other means than text message.

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Complete rubbish @SF29 but no surprise these days sadly.

[SF29]

Thanks both - so I called customer service again, mentioned that there was a legal requirement from Ofcom for them to provide my PAC when I request & she just read it out to me there & then, no questions asked! Good advice to call back & try someone different - thank you

[Bambino]

Glad to hear you were able to get this resolved, @SF29. Sad to say, but O2 customer service has been very much lacking for some time now. I hope whichever provider you're going to can do better for you, but I think they're all probably much of a muchness these days.

[MI5]

Good news @SF29 👍