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SF29 · 12-01-2024

Hello - so I need to get my PAC code as moving to a new provider.However my mobile screen is completely smashed so I cannot view messages & am being told that the only way O2 can send me my PAC is via text? This seems ridiculous as so many people mus...

SF29 · 12-01-2024

Thanks both - so I called customer service again, mentioned that there was a legal requirement from Ofcom for them to provide my PAC when I request & she just read it out to me there & then, no questions asked! Good advice to call back & try someone ...

SF29 · 12-01-2024

Thanks - I have spent over an hour on the phone to Customer Service & they are insisting they cannot give me the PAC code over the phone or by any other means than text message.If I access my O2 account online & try it that way - it again just asks m...

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How to get a PAC code when mobile is broken

Re: How to get a PAC code when mobile is broken

Re: How to get a PAC code when mobile is broken