Help - Constant network issues

[HonorLloyd]

Hi,

I have recently joined o2 and have the below issues:

- No data in my area

Connect to 4g, but speed tests at 0.2mbps and nothing loads.

- iMessages

Suddenly stopped working since joined o2.

- Text messages

Can't even send a text message, they continue to fail.

Steps taken to help:

- Restarted phone

- Cleared out network settings

- Tried sim in a different phone

It appears o2 is completely unfit for purpose, i need my phone as i run a business and without data, iMessage and the simple ability to send a text this is completely unfit for purpose.

Thanks,

Honor

[MI5]

@HonorLloyd 

Network signal should be checked before committing to lengthy contracts.

If within 14 days you can cancel, but if not, you need to use wifi calling. https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[HonorLloyd]

Are there any further suggestions to what more i can do?

[Enlli]

If the data is slow with a SIM in another phone then I would say the network has capacity issues.

Coverage maps show the expected strength of signal not the quality.

[MI5]

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@HonorLloyd wrote:

Are there any further suggestions to what more i can do?

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Cancel and move networks Guide: Cancelling Your Contract 

[Oxonian]

@HonorLloyd 

If you are considering leaving O2, please ensure that you follow @MI5's advice at the start of this thread :-

"Network signal should be checked before committing to lengthy contracts". 

You do this by buying some PAYG SIMs on the other networks and trying each in the areas that you frequent - go with the network that your tests shows is the best for you.