Every incoming call is showing no caller I’d

[DownGirl]

I have a new sim (same number). Now activated and all seems good except that all calls I receive are 'caller unknown' even when numbers are in my contacts. What do I need to change? Thanks

[MI5]

@DownGirl 

I doubt it will be sorted tomorrow.

As I said earlier, this seems to be a common issue so I guess all that our account advisors can do is escalate it to tech support.

[Roman]

I’m having the same problem too. I’m hoping there’s a fix soon 🤞🏼

[O2Sarah-]

Good morning Thanks for the tag @MI5 and @Cleoriff 

@DownGirl I will send you a private message to look into this.

Thanks 

[DownGirl]

Fingers crossed this can be fixed soon 🤞🏻

[Cleoriff]

Thanks @O2Sarah-  Busy busy busy day for you!😂

[Taylor-L91]

Hi, also having this issue with all calls showing as no caller ID. Have phoned customer services 3 times, had a replacement SIM and was told it’s a phone issue even though other SIMS work fine, and I have the same issue with my SIM in another device. Hoping I can get some help with this too please! Thanks. 

[gmarkj]

There is another thread with this @Taylor-L91 

https://community.o2.co.uk/t5/Tech-Support/Incoming-calls-no-caller-ID/m-p/1574505#M25107

I'll tag the community advisor who is dealing with those to try and keep things together.

@O2Trevski can you help here as well?

[O2Trevski]

thanks for the tag i will private message @Taylor-L91

[O2Trevski]

Hi please can you send me your phone number with the issue .

Thanks o2Trevski

[AG0318]

I’m also got this problem for almost a week done everything asked to even resetting my whole phone. Not only all call showing as no caller ID it also now means that all my blocked contacts can now call me and they’re obviously blocked for a reason leaving me very anxious when answering my phone. Been passed back and forth with o2 saying it’s not a problem their end as it obviously is as same problem when I put my sim in another phone and my sons sim works fine in my phone without this problem! Something really needs sorting.