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SallyMo
Level 1: Joiner
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Hope someone can help me please?

 

When I contacted O2 to find out how to see my bill etc - this was done ok except for 1 thing. I specifically asked if there was a tear off strip at the end of the bill (on line) that I could print off and take to the bank and pay the bill as there is an HSBC where I live. I was assured that there was and I asked more than once .to confirm However when I go into the bill I have looked everywhere - no tear off strip to print off and take to the bank so customer services I believe don't seem to know what they are talking about. I do not do internet banking nor have a smart phone.

As for Aura the chat thing - it's a robot and can't answer anything !!

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MI5
Level 94: Supreme
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@SallyMo 

Details in this guide Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@SallyMo 

Details in this guide Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Amymills1994
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Hello I ring up the other day and said I can not pay my bill until the 5th October 

You said that's OK I put it till the 6th and my phone won't be cut of and it has 

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Enlli
Level 65: Ultra-cool
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@Amymills1994 Whatever the agents say the systems will cut you off automatically for non payment

You need to message Payment Management 

Facebook (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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