Every incoming call is showing no caller I’d

[DownGirl]

I have a new sim (same number). Now activated and all seems good except that all calls I receive are 'caller unknown' even when numbers are in my contacts. What do I need to change? Thanks

[MI5]

@DownGirl 

Seems to be a common issue at the moment.

I'll tag @O2Sarah- into this thread for you.

[Cleoriff · Accepted solution]

Hi @DownGirl 

You need someone to access your account.

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

If that doesn't work then I'll tag one of our account advisors @O2Sarah- who will be on Tuesday morning at 8am.

[DownGirl]

Hey I’ve been on the phone to 02 most of the day and they just keep telling me there is no issue on their end to try another sim been passed around by 02 customers service all day. And still no feather forward 

[DownGirl]

Hey I’ve been on the phone to 02 most of the day and they just keep telling me there is no issue on their end to try another sim been passed around by 02 customers service all day. And still no feather forward 

[DownGirl]

Hey I’ve been on the phone to 02 most of the day and they just keep telling me there is no issue on their end to try another sim been passed around by 02 customers service all day. And still no feather forward with them 

[Cleoriff]

Well, I think this has been merged. 😂

[DownGirl]

Still no feather forward hve had enough and keep me told it’s nothing on the 02 end it’s my phone r my sim 

[Cleoriff]

@DownGirl 

We also asked you to wait until tomorrow, when @O2Sarah- (one of our account advisors) will contact you, via this thread and try to help you. She will be on at 8am.

[DownGirl]

That is grand I shall wait til 2morrow and hopefully my issue will be sorted