26-10-2024 11:01
Since I have had my new phone all my incoming calls are showing as no caller id or unknown number even though I still have all my contact, I have tried to redownload the eSIM myself and in the store but the problem remains the same. Please help has been going on for over a month
26-10-2024 17:32
A warm welcome to this O2 community @Nanab3ma.
You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or provide other direct help.
You can message O2 on social media :-
Facebook : https://o2uk.co/O2CFB
X (previously known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are based in the UK and have a good record for solving customer problems.
A complete schedule of how to contact O2 is in :-
26-10-2024 17:36 - edited 26-10-2024 17:41
26-10-2024 17:36 - edited 26-10-2024 17:41
O2 have invented a bolt on to fix this common issue, know as the CLI Presentation facility bolt on.
Good luck finding an agent who knows about it.