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eSIM still not activating

I have a new eSIM. This is the 3rd time I’ve tried to activate it and it says it can’t be activated and to contact O2 for assistance. I was on hold for 2 HOURS and 43 MINUTES today but didn’t get through!!!! I have have no use of my phone now for 3 d...

No signal

I have had no data signal since Friday 23/02 and intermittent phone and text signal. The phone mask near to me isn’t working as it should. Engineers will be on the case. 5 days + now. I am now paying for a service not being provided. Very frustrating...

Resolved! Replacement Sim Not Working

HiI've just swapped an old Virgin Sim for an O2 one ( in fact you sent me 2!) because all incoming calls were being identified as being from an unknown number. I've tried activating both of them but because I have no signal I can't receive the securi...

iMessage and Facetime activation fail

Urgent issue! Spent over 6 hours on O2 customer service today, only facing hang-ups and no resolution. Many advisors barely speak English, and those who understand put me on hold for 40+ mins. Unable to activate iMessage/FaceTime for 3 weeks since ge...

O2app

Cannot access my o2app right username and password anybody help me please

Resolved! All incoming calls show as unknown caller

I have a Moto G63 5G phone that has stopped showing the caller ID for incoming calls. Problem started suddenly in January after a system update. I really need to be able to see the caller ID correctly - does anyone know of a fix for this?

Resolved! Account payment prblem

Why i cant access account why and its been 3 month not using o2 why you guys are taking money why?

Phone not working

Hi, my phone is not working while I’m on holiday in Turkey. I have an agreement in place with O2 and it seems like they are not holding their part of the agreement. As in the contract. I took out with an old to advise that which I have emails confirm...

Resolved! Texts not sending and “My Number” showing as Temporary number

About three weeks ago I got my PAC code from EE and got it sorted with o2 on the phone. I never received a confirmation email but my phone number seemed to be working fine after a couple of days. Now I can’t send texts and it says “This number is reg...

Sim not working

Iv received a new sim a few weeks ago iv inserted it into my device but the sim isn’t working but im still getting charged for this ?

O2

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