Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Phone theft

Hi there, My phone has been stolen. Can I have it shut down immediately. Ben

Ben24 by Level 1: Joiner
  • 268 Views
  • 1 replies
  • 0 kudos

multiple numbers on account / separate My O2 apps

Hi, I have two numbers on the same contract / account, one for myself and one for my wife. However after the PAC's were processed I no longer see one number in my app, my wife can not register a separate email as its on my account and also she has lo...

Biker73 by Level 1: Joiner
  • 499 Views
  • 2 replies
  • 0 kudos

Resolved! No service

Hello renewed my o2 contract on 5/12/33 on the 6th my phoned showed no service and says 4g call have been turned off by o2. I just have a mobile have been trying to find a live chat but just get the virtual chat can you please advise

b267000 by Level 1: Joiner
  • 574 Views
  • 3 replies
  • 0 kudos

phone not registered on network

I am new o2 customer. (REMOVED) SIM now activated. When I try to use from TQ6 9GL I get error message Not registered on the network

failed99 by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Zone 2 Bolt on required

i have just arrived into Hong Kong and am trying to purchase a zone 2 bolt on, but am only getting zone 3 bolt on options

RJB21 by Level 1: Joiner
  • 960 Views
  • 1 replies
  • 0 kudos

My account is locked by fraud team

Hi, I joined o2 just over a week ago, porting my number across from another provider. It was working up until Friday and then my number has been barred. When I log into my account it says I have no products or services. Rang customer services and the...

Issues with customer service, 360, cooling off period, billing, signal, VM-o2 migration, HELP

Hi all, I've been with o2 for 10+ years. In the last 2 years, I noticed by 4g/5g coverage was awful - it didn't function in most parts of Central London and I had no signal at all in large parts of Essex, Surrey and Sussex. This is across multiple de...

Resolved! Not receiving text messages

It’s 2023 but welcome to the club, I’m the latest victim of the ‘no-OTP-gate’. Mu number was switched from Virgin Mobile to O2 in July, everything went smoothly until this Tuesday, I have since stopped receiving any texts. I asked my friend to send m...

Happyduck by Level 2: Apprentice
  • 3558 Views
  • 10 replies
  • 0 kudos