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Forum Posts

Resolved! Samsung

Why are phone calls going direct to answer phone 

Pancho75 by Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! Change of product and services

I have two o2 accountsThe first account has two of my mobiles on it - registered to 1 email address.The second account has one mobile on it - registered to another email address of mine, I want to move this over so that all three are on the main acco...

Vorg86 by Level 1: Joiner
  • 1035 Views
  • 4 replies
  • 0 kudos

15 rollover

I just topped up £15 to get the £15 rollover and it won’t let me and now £2 has gone so I want the 15 roll over please

Aikaeel by Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Esim

Hi there How can I add my eSim? When I go to add and search for eSims nothing shows up. Many thanks

Fionna by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Not receiving SMS/Phonecalls

Dear all, I've been using O2 for the last 5 years. I recently started having trouble receiving text messages over a month ago. I went to an O2 shop and they tried my SIM in another phone and realised it was indeed a problem with the SIM. They suggest...

NickGg by Level 1: Joiner
  • 743 Views
  • 1 replies
  • 0 kudos

How can family members check their usage?

Hi I can see data usages for all family members in the O2 app, but how can my other family members see their own? Since I'm the one who set up the account, I'm the only one with an O2 account - is there a way for them to log in and see their own usag...

AlistairM by Level 1: Joiner
  • 2098 Views
  • 12 replies
  • 0 kudos

Resolved! Apple Watch Cellular Setup - Error : Reference Code 14

Hi, When trying to activate the cellular feature on my apple watch Series 8, via the iphone watch app I get an error message stating "something went wrong,.... quote reference code 14". I have tried multiple times and always get the same error messag...

kenzo99 by Level 1: Joiner
  • 963 Views
  • 2 replies
  • 0 kudos

O2 account

I have created an O2 account linked to my email, but I can't link that to my mobile phone number because I get the message "phone number already linked to another account".Is there any way around this? I vaguely remember an old 02 account ID but have...

NML by Level 1: Joiner
  • 332 Views
  • 2 replies
  • 0 kudos