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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3252 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5172 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16263 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8240 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7625 Views
  • 6 replies
  • 0 kudos

Resolved! Going away to ibiza

I wwnt to newyork 3 months ago and my network didn't work. I am going to ibiza this week so will my network work

Paulus by Level 1: Joiner
  • 186 Views
  • 2 replies
  • 0 kudos

SIM Card Rip Off (Help Required)

Recently ordered a Sim Online to test the Network coverage in my area before committing to a monthly contract. I ordered the 100GB for £30 Contract Free SIM to test with. On receiving the SIM I applied £10 just to test network, but My O2 said I didn'...

BillG4tes by Level 1: Joiner
  • 401 Views
  • 3 replies
  • 0 kudos

Phone not working

I have gone on holiday to Greece for 2 weeks. My phone has connected to the local providers and networks as it usually does and it recognises that it has 5g. However, it will not work, I cannot receive calls or texts and I cannot phone anyone or mess...

AP2496 by Level 1: Joiner
  • 217 Views
  • 2 replies
  • 0 kudos

Resolved! My bill

Hi I asked if I could keep my line on till today y'all said yes but got shut off on either Thursday or Friday to one off Ur rude clients I just need my phone back till I get paid around 5pm - 6pm could u put me back on

Dwq by Level 1: Joiner
  • 210 Views
  • 2 replies
  • 0 kudos

Voicemail

I would like to delay time before voicemail activates

Sowenso by Level 1: Joiner
  • 247 Views
  • 3 replies
  • 0 kudos

Unable to text, call or use data

I can’t receive or make text, calls or use 4G since 03rd August. I also don’t have any 4G when I’m not on the wifi. I can’t do anything as everything requires codes to be sent to phone and I can’t receive any so unable to do my online banking, use an...

Resolved! Blocked number delete

If I block a number then delete it will my Iphone remember or do I need to leave blocked numbers in my recent calls to keep them blocked?