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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! New phone and sim card received

hello, i received my upgraded phone, i also received a sim with it. do i need to use the sim card? or do i put my old sim in? kind regards, Lucy

LucyGS by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Order

Hi, ordered a phone a month ago, surely they’re back in stock by now. Plus I’m paying for my new phone but don’t even have it, how does that work

Mpeg99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 chat

Where has the live chat option on my O2 account gone? 

DippyDuck by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Music

Hi recently up graded to a iPhone 13 pro with a 6 months free subscription to Apple Music. Signed up to O2 Priority as per the instructions over a week ago. Have not received any email from O2 regarding a registration code. Does it normally take this...

ChrisM1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unlock a phone

Can o2 u lock a phone which has no phone number attached to it as the phone number was swapped to another phone and account ?

Jean2010 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PIN number

My old phone is asking for a pin 

Chris37 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Calls diverted

I paid my bill but my phone is still diverting calls I paid the bill on the 4/111/2021it’s now the 9/11/2021i can’t even ring anyone about it

Resolved! Extra charge

Why did I get charged 6 pounds for late payment when on same page it says late payments charged at £3.50

Ioneye by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Put Covid passport into wallet

I can’t add my Covid passport into the wallet. There’s no option there could someone please advise me what I need to do.

Sueyea73 by Level 1: Joiner
  • 1 replies
  • 0 kudos