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Forum Posts

No wifi or network for the last week

My husband and I are both 02 customers..we have had no wifi or network for the last week. We have a 5 year old child and have no way to make emergency call. We cannot recieve or make any calls. Please could you look into this. As a matter of urgency....


How I get rewards information regarding entertainment?

Akshay by Level 1: Joiner
  • 1 replies
  • 0 kudos

Wifi connection on London Underground

Hi. I have recently been transferred from Virgin Media to O2. I now have an O2 sim in my One+ 8T Android phone but cannot connect to o2 on the London Underground.Any suggestions, please? Four of your stores have so far been unable to solve this.

Markk by Level 1: Joiner
  • 12 replies
  • 0 kudos

Data abroad

My son is on a trip to Paris with the school but his o2 network isn’t working so I can’t contact him

Walk3r by Level 1: Joiner
  • 2 replies
  • 0 kudos

Signal drops off

Why does all 4 of my o2 sim accounts keep dropping off during a phone call, my line goes silent for 8 to 15 seconds and then comes back on meanwhile I’ve missed part of a conversation. This has been happening since way last year and I’ve reported it ...

Andyoni1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Fuertaventura

Travelling to Canaries tomorrow Do I need to change anything in my settings etc.?

Liz18 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have an order in my basket.I have confirmed everything but it won't get past this stage to complete the checkout procedure.Keeps returning to review order

GaryAS by Level 1: Joiner
  • 1 replies
  • 0 kudos

Phone is unable to send or receive calls

Since being moved from Virgin to O2 I have been unable to send or receive calls. The phone shows it is on the O2 network and can receive texts but not calls. I have checked the SIM settings and the IMI status is "not registered". I visited an O2 shop...

Resolved! Finish Contract

I'm out of contact now and want to port my number to a new network. Will this automatically cancel my contract when it ports over? I'll be cancelling my direct debit as well.Many thanks for your answerMartin

Marty303 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Unable to make calls

Pitta by Level 1: Joiner
  • 1 replies
  • 0 kudos