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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2976 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15892 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8088 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Resolved! App Payments

Is the app payment service down as I'm getting an error 50 and my bill is now overdue

CraigFD by Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile number port failed?

I am in the process of moving my mobile number from Asda to O2 pay & go. I had a text 9am yesterday from O2 on my Asda sim saying we are starting the mobile number move and this should be completed by 6pm. My Asda sim lost signal around half an hour ...

chrisyyw by Level 1: Joiner
  • 2679 Views
  • 15 replies
  • 0 kudos

Resolved! can't make calls

i paid my bill yesterday but still can't make calls. pls help.d fontaine

df39 by Level 1: Joiner
  • 161 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming

Currently in Greece and my phone doesn’t work. Can’t call or get any mobile data coverage. Can someone help me? Roaming in Greece is free and nothing on the O2 information says I need to do anything to activate roaming. I’m on a pay monthly contract.

TS9 by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Changing to O2

I am with virgin mobile and it was meant to switch over to O2 on 12th July but it still hasn’t changed over. Is there a delay that anyone knows about?

Mills2020 by Level 1: Joiner
  • 311 Views
  • 3 replies
  • 0 kudos

Resolved! O2 to o2 number migration

Just wondering whether I'm being impatient or it is likely something has gone wrong somewhere... I had two pay monthly o2 contracts. One was coming to the end so I cancelled it and asked for that number to be migrated over to the other pay monthly co...

Lor55 by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Data

Data not working

Rebecaq by Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos

Resolved! leave O2

I want out. What do I need to do? I want to leave O2 and keep my mobile number.Thanks.

SilviaB by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos