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Forum Posts

Very poor signal strength

Having checked the network on your site it says signal strength is Good. However I have either 1 bar or sometime no bars on my phone and call clarity is dreadfull

No network connection

My phone is not receiving or allowing calls. Says no network connection

Signal not working during certain time of day.

Hi.Myself and a few others on the network have an issue where we lose signal during busy times of the day (specifically lunch rushes or Saturdays). Our phones will say we have 4G or 5G but nothing loads.Usually happens between 12pm - 2pm on weekdays ...

Cherebi by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

How do I get to actually speak with a person at O2

I have been charged for a devise plan that is already fulfilled for about a year.I have 2 accounts with 2 different emails and can only access one as, despite 02 saying an email has been sent, I have not received an email with my password reset link....

RowanAsh by Level 1: Joiner
  • 1091 Views
  • 4 replies
  • 0 kudos

Resolved! 5G

I have been sent a 5G only sim  my phone does not support 5G

JG57 by Level 1: Joiner
  • 573 Views
  • 4 replies
  • 0 kudos

O2 port from Vodafone, nearly 2 weeks without incoming calls and any sms functionality

Hello, I’ve seen many posts on this subject, and this is my last ditch attempt for help given the response I’ve had from online chat and customer service. I ported my number across over a week and a half ago and lost the ability to make calls send me...

Charliejg by Level 1: Joiner
  • 1616 Views
  • 13 replies
  • 0 kudos

Resolved! Replacement sim

I lost my sim card over a week ago i called up to get a replacement sim meaning id get my old number back all id have to do is get a new number and swap it over , i was told it would take up to 48 hrs now on my phone it says sim invalid and i dont kn...

nelson12 by Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos

Resolved! Age restriction

My age restriction is turned off but I still get diverted to o2 age restriction when trying to access sites. Why?

Kemara by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos