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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Email

Hi I brought a new iPhone 13 today but my email address is wrong please change to xxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Sam47 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signal

Hi there , I have had no service now for 4 whole days , no data either … I tried to call you but as I have no signal I can’t , I don’t want to pay for a service that I am not getting , I received a text last week to say the service would be down for ...

20079205 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello, I have had major major issues with my phone and my partners phone, the signal on both is absolutley terrible and has been for over 12 months!, we have both said we would wait until the contracts are over then switch to a different network beca...

Joemcn by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signal

There’s a fault with the mast in my area I’ve had no signal from Thursday the 21st I’ve missed very important calls and messages any help please I’ve tried to contact o2 but with no signal I can’t call anyone help please

Rj4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My signal is terrible at home.

My signal is terrible at home. Phone calls cut out and texts don’t come through. move followed all the advice on manually selecting network and refreshing network passwords vpn etc, but nothing helps. Considering switching to a new provider. All your...

Flossy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data share

How do i share data to another o2 device cheers

Ryan1988 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelling my contract

Hi, My phone has now broken and so I want to cancel my contract - i am over teh officical contract so it was just a rolling bill. i cannot cancel from my O2 phone as it will not turn on. Please can I have some help on this. Many thanks

Resolved! How can I actually speak to someone

I have had no signal at home for 4 days now. My husband is on O2 as well. We are missing work calls from self employed, and from employed business. My mum and dad who are elderly and need help are finding it difficult contacting us. Just saying there...

Resolved! Moving abroad, cancelling contract

I have just moved to Australia. I am on a monthly contract which I want to pay off the device and cancel the minutes etc etc. I also want to keep my number but I can’t make a call to get my PACS number. How can I get this number from just online? And...

lod by Level 1: Joiner
  • 1 replies
  • 0 kudos