Get tech support for your O2 issues

IMEI blocked

Hi @O2Lisa I wonder if you can help.I have blacklisted and blocked the wrong IMEI, despite call customer services and completing a form and waited 24 hours it still remains blocked. Please could you help, I would be very grateful. Thanks

Resolved! Phone use in EU

Can I use my phone whilst in the EU and if so do I just switch on Data Roaming?

Connection

My WiFi is working as I can use the internet but my instagram and WhatsApp won’t connect

Resolved! esim

I ordered a new phone and an esim. The phone arrived today but i have no service and don't know where to get the esim from

Resolved! Using my mobile in the USA

Can I use my mobile phone in the USA without incurring extra charges

Resolved! Recovering voicemails

Hi , I recently lost some voicemails I had saved and was wondering if its possible to recover them ?If this is possible is there any way i can download it to my device as i dont have the voicemail app Thanks, kai

Resolved! Query broadband and tv

Hi.. got mobile on 02 since the merger.. still got broadband wi Virgin.. checking if can change to 02 broadband without penalty for cancelling Virgin?

Resolved! Notifications

Hallo. My name's Chris. I keep getting a notification on my phone screen headed Chat Messaging saying I need to download 'Messages by Google' app or my Samsung messaging client will no longer support RCS on my phone from 11 Dec. I've got no idea what...

Transfer existing number

I have just transferred from another provider and wanted to transfer my existing number. I provided a pac number but this hasn't been done. Can I ask why this hasn't happened.

Ported number but now have two active sim cards

I recently request a PAC code to port a number to Talkmobile. Talkmobile have successfully ported the number across to their sim card but the old O2 sim card is still active. I can receive calls from some networks on the Talkmobile sim and others on ...

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