My internet not working
Hi , my internet not working , yesterday and today . Thanks
Forum Posts
Messages
It won’t let me send text messages to people it’s like there is a block on my number
Sim card not activating
Last week my phone got stolen, so I got a new iphone 13 and sim card on Saturday. It still hasn't activated. I have tried turning it off and on again and reinserting the sim card and adding the pin.I tried phoning, but after 40 minutes I got cut off ...
Hi data all used
Hi I had a message today that I had used all my data upThis is the first time ever - it doesn’t refresh until the 3/4/24 it’s only the 6/3/24 today can you help me find out what has happened please?
Resolved! Do I need a new SIM card for my new 5G phone?
I have just bought a new Samsung Galaxy A25 5G phone from John Lewis (not O2) and have inserted the SIM from my old phone which is quite an old ex-Virgin SIM so I assume it is a 4G SIM.2 questions: 1. How can I tell if it's a 4G SIM 2. If it is, how ...
Resolved! Change of name
I want to change the name and payment on my account as my granddaughter is now old enough to pay for her device herself and I want to add her name to the account
AppNotWorking
Hello i’m having issues with logging in to the app and the website as well.
Password reset email blocked as unsafe url
I've got the same problem but can't phone O2 to fix as the robot keeps asking me to log in to my O2 account but my account keeps saying it doesn't recognise my log in, therefore asked for link to reset and got the Mcafee rubbish. Appears to be tellin...
Iphone Sending two text messages to everyone
Hi, I've recently ported my old phone number to O2 and since it has ported every time I send a text message to anyone they receive 2 messages. Any idea why this is and how to stop it? I've taken the SIM out cleaned it and reset the iPhone but it's st...
O2 messed up my PAC transfer and I am melting down
Hello! After 3's network issues in February I decided to switch from a 3 Contract to O2 Pay as You Go. I popped in the Sim on Tuesday and filled in the form to transfer my PAC. When it didn't happen on Wednesday I submitted the form again. Finally, I...
