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esim

JANE123
Level 1: Joiner
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I ordered a new phone and an esim.  The phone arrived today but i have no service and don't know where to get the esim from

 

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pgn
Level 78: King of Kings
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The eSIM is in your phone, but the info about your account that needs to be associated with the eSIM is available from your MyO2:

https://accounts.o2.co.uk/signin

1000017114.png

Good luck, @JANE123.

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pgn
Level 78: King of Kings
  • 42270 Posts
  • 251 Topics
  • 1867 Solutions
Registered:

The eSIM is in your phone, but the info about your account that needs to be associated with the eSIM is available from your MyO2:

https://accounts.o2.co.uk/signin

1000017114.png

Good luck, @JANE123.

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MI5
Level 94: Supreme
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@JANE123 

In your MyO2

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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