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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6346 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1227 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2715 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2458 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1827 Views
  • 6 replies
  • 0 kudos

Resolved! New phone on contract.

Hi there.Just wondering how much longer is it going to take for me to have my phone delivered? It's been over 2 weeks now and I'm now starting to panic. Also, I'd like to know why my first bill has come out and the airtime bill is higher then what wa...

Emma49 by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Resolved! Reduce bills

Good morning, Please could somebody look into my account, I seem to have a lot of o2 bills going out and don't know what they are all for. Thanks, Jemma

Jemma6 by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Resolved! Late payment

Hi i cant pay my son phone bill untill the 30th its due tomorrow 

Claire441 by Level 1: Joiner
  • 193 Views
  • 3 replies
  • 0 kudos

Resolved! My phone number has changed

Hi,I switched from Virgin to O2 yesterday and I told them that I wanted to keep my original number. However my number is different and I really need it to stay the same. Can you help please.

J-Lo44 by Level 1: Joiner
  • 102 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung s10 - pattern lock not working

Hi there, I've recently been given my partners old Samsung S10 - transferred all across and set up a pattern passcode - i've not finishing setting it up, but got what i needed so far. I've turned it on this evening and the pattern lock is not recogni...

kylie123 by Level 1: Joiner
  • 208 Views
  • 5 replies
  • 0 kudos

Resolved! Cancel sim only

I have a sim only plan which had been out of contract since December 2020. I want to cancel 02 as I'm no longer using the service. My bill payment is due in 2 days (13th November). I intend to cancel the direct debit following this payment, however I...

Resolved! Swapping sim

I used the text service to swap my sim in to my new phone. I was told that once my old sim stopped working i could start using my new sim but it still hasn’t switched over yet

Serrell by Level 1: Joiner
  • 129 Views
  • 3 replies
  • 0 kudos

Resolved! Phone not provisioned for voice

Changing from o2 to virgin ive asked to have my phone unlocked, I was told that my phone is already unlocked but when i put the virgin sim card in its says phone not provisioned for voice

Ry30 by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos