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Lost number by 02

Can anyone help??? my daughters account is linked to mine, she moved to Vodafone and got her pac code from O2, transfer went well…. BUT 02 also migrated my number, Vodafone have assured me they do t have it, but I have been chasing 02 for weeks now t...

Kitsrn by • Level 1: Joiner
  • 2190 Views
  • 16 replies
  • 0 kudos

Resolved! Apple Watch activation

@O2Sarah- I am still waiting for the activation of my Apple watch this has been an issue since Monday now and I’ve done everything I’ve been advised. I phone customer service and have the phone put down on me. I’m now considering swapping to a differ...

MAR39 by • Level 1: Joiner
  • 554 Views
  • 2 replies
  • 0 kudos

Resolved! Wrong Address

Not sure if I’m in the right place. The address you’ve got me down as is not my address I’ve brought this to your attention many of times

Cooper80 by • Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos

Resolved! o2 Service in Plymouth and Devon

Does anybody know what is happening with the o2 service in Plymouth, Devon and the wider South West? There has been no signal at all in many areas and where there is supposed to be service it is too busy to be used. o2 aren't giving a complete explan...

Resolved! Sim Swap/Agents unable to help

I have been told by o2 agents (online & over the phone) the only way to fix my issue is to visit an o2 Shop & ask for a sim swap.Now my nearest o2 shop is a round trip of 80 odd miles, i have no transport & i am disabled.Is there no other way this ca...

Darmok by • Level 1: Joiner
  • 588 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung

Why are phone calls going direct to answer phone 

Pancho75 by • Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Change of product and services

I have two o2 accountsThe first account has two of my mobiles on it - registered to 1 email address.The second account has one mobile on it - registered to another email address of mine, I want to move this over so that all three are on the main acco...

Vorg86 by • Level 1: Joiner
  • 1016 Views
  • 4 replies
  • 0 kudos

15 rollover

I just topped up £15 to get the £15 rollover and it won’t let me and now £2 has gone so I want the 15 roll over please

Aikaeel by • Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Esim

Hi there How can I add my eSim? When I go to add and search for eSims nothing shows up. Many thanks

Fionna by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos
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