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Number porting

I did a number transfer from RWG in October. The number left RWG and i put my simcard in my phone and thought it was all transfered. When i checked the following day the number is disconnected and doesnt connect and the original o2 number is till on ...

WiFi coverage

Hi, I've been with O2 for a while now but I'm very unhappy with the response time when using my phone in various areas. I was using an Iphone 13 which was bad and recently upgraded to an Iphone15 which isn't any better. My phone is configured for 5G ...

What information is required to transfer number if is claimed to be 'lost' SIM card is lost?

Hello, I am trying to make my SIM/phone number as secure as possible to avoid a SIM-Swap scam. In many countries, it is a requirement to go to a physical shop with your passport in order to change the number to a new sim card, is this the case with O...

Downloading O2 app from Thailand

I'm trying to download the O2 app from Thailand to keep track of my calls but google play keeps saying isn't available in my region. I've tried to use X-VPN which locates my IP address in Singapore but app still no available from Singa either! I don'...

Billing

I have been trying to access my latest bill since I received an email notification about in on 23rd November.Every time I try to access it I am told I cannot access this page right now. It also refuses to let me access billing history.This has been g...

Can’t log in to 02 app

When I log in it says something about 48 hours unable to log in contact us if this problem continues. I can’t log in to the app

Plan

Hello why my plan it’s not renewed jet

Resolved! I'd like to talk to an agent

I'd like to talk to an agent

Resolved! Nightmare porting number from EE

Please can someone help me. I got a pac code from EE to leave them.Bought an O2 PAYG sim. Rang O2 customer services and they said yes we can move my old number across. Asked for details and pac code etc. We complete the porting form over the phone an...

My O2

Unable to login to my O2 app, keeps saying it’s not available to me yet? I have been a customer for yearsmany thanks

O2

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