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Esim QR code not accepted

cda
Level 1: Joiner
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I'm a new customer. I'm trying to activate my esim but the QR code isn't scanning and when I enter manually i'm told to contact the network provider

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Enlli
Level 67: Unsung hero
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We can't really help her as we are simply customers.

Looks like you will have to contact O2 or, if you can, call into an O2 store with photo ID.

Personally I would keep clear of having an eSIM for my primary account. You are just storing up problems for the future.

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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