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Missing SIM Replacement option in My O2

FlyGoat
Level 1: Joiner
  • 1 Posts
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Registered:

Hi all,

I attempted to request a replacement eSIM today via My O2, but it seems that the option is no longer available.

 

On both the app and the website, the option has disappeared, as shown in the attached screenshots. Customer support couldn’t provide a clear explanation, only suggesting it might be due to risk control measures. Their only solution was to send me a physical QR code by mail.

photo_2024-10-30_10-43-23.jpg

photo_2024-10-30_10-35-33.jpg

photo_2024-10-30_10-35-36.jpg

photo_2024-10-30_10-35-37.jpg

   

 

I rely on the online SIM replacement function as I do need to switch between two eSIM-only phones on some occasions.

 

Has anyone experienced this or found a workaround?

 

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Enlli
Level 68: Extraordinaire
  • 8825 Posts
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Registered:

Yes, we are told it has been withdrawn due to the possibility of fraud 

SIM cards can only be supplied by phoning customer services or by calling into an O2 store with photo ID 

Bit of a pain really 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 68: Extraordinaire
  • 8825 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

Yes, we are told it has been withdrawn due to the possibility of fraud 

SIM cards can only be supplied by phoning customer services or by calling into an O2 store with photo ID 

Bit of a pain really 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
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