on 08-08-2024 18:38
I'm a new customer. I'm trying to activate my esim but the QR code isn't scanning and when I enter manually i'm told to contact the network provider
on 08-08-2024 19:02
We can't really help her as we are simply customers.
Looks like you will have to contact O2 or, if you can, call into an O2 store with photo ID.
Personally I would keep clear of having an eSIM for my primary account. You are just storing up problems for the future.
Guide: How to find help & contact O2