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no network bar or hotspot available on my new esim

hhbrown
Level 1: Joiner
  • 1 Posts
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Registered:

I've just downloaded and scanned my new esim and i can't hotspot and there's no service bar, I've just changed my tariff with you from a physical sim card and to do this i scanned a QR code please help

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MI5
Level 94: Supreme
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Registered:

@hhbrown 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 or pop in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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