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Emergency contacts

Lupylee
Level 1: Joiner
  • 1 Posts
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Registered:

I’ve just moved to O2 and since changing over from virgin mobile I am unable to receive calls from virgin two of which are my emergency contacts both ways.

I haves spoken to support numerous times, had phone resets and even ended up with my sim being cancelled and without a phone for 24hrs!

I visited one of your shops and got a new sim on the number I brought over with me, but still unable to receive calls from virgin mobile… I can call them!

I see online through various communities and sites this is a regular occurrence, but not yet found a solution.

please help or I will have to leave again and go elsewhere so they can contact me 😭😭

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MI5
Level 94: Supreme
  • 143451 Posts
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Registered:

@Lupylee 

We're just customers here like yourself.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143451 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Lupylee 

We're just customers here like yourself.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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