Hi I’ve just joined o2 I pre ordered the new iPhone 13 pro max alpine green I already have an Apple se Watch which is a cellular version but I’m unable to add a mobile data plan to it I get the message call 202 quoting reference 10 I’ve been calling them for 3 days they have no idea and can’t help me does anyone have any ideas on this I’m literally going out of my mind I’ve reset the Watch numerous times and I still can’t add the data plan can anyone please help
Solved! Go to Solution.
Unfortunately nobody anywhere has a resolution for this problem. I too am in the same situation. It seems that the standard response from O2 customer services is "wait 24 hours" which is more annoying than the actual problem itself.
Regrettably the level of service from O2 has dropped rapidly and since they merged with Virgin it has got even worse, Anyone upgrading or getting Virgin services are forced to take an O2 sim only. This helps inflate their customer base to an extent where they cannot provide adequate support when issues arise. This issue with the Apple Watch and the data plan seems to have gone on for a long time yet O2 are still allowing customers to sign up for it.
It's a disgrace and totally unacceptable.