Re: Deposit by phone bill

Andrew24 · ‎06-11-2021

How come when I try and deposit by phone bill it's not working as it used to work

pgn · ‎06-11-2021

Not sure what you mean, @Andrew24.

If you are getting a new phone on contract from O2 directly, any deposit has to be paid up-front, the rest is taken monthly from your Device Plan. Your tariff is taken as the AirTime component.

Not sure what you mean, come back and elaborate for a more specific answer.

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Cleoriff · ‎06-11-2021

@Andrew24

#All ways of paying contract here Guide: How to Pay Your Bill (Airtime & Device Plans)

Veritas Numquam Perit

madasaf1sh · ‎06-11-2021

@Andrew24

Are you trying to use Pay by Mobile??? or pay your mobile phone bill?

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎06-11-2021

@Andrew24

You’d need to call O2’s customer service team. Give them a call on 202 or 0344 809 0202 (or specific Payment management number 0800 902 0217 )

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lewys-gp · ‎08-11-2021

Hi, @Andrew24. You've had a few replies, so it'd be great to know if you've resolved this issue following one of the members' advice, please? Thank you.

Community Manager for the O2 Community 🙂

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