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Deposit by phone bill

Andrew24
Level 1: Joiner
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How come when I try and deposit by phone bill it's not working as it used to work 

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pgn
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Not sure what you mean, @Andrew24.

If you are getting a new phone on contract from O2 directly, any deposit has to be paid up-front, the rest is taken monthly from your Device Plan. Your tariff is taken as the AirTime component.

Not sure what you mean, come back and elaborate for a more specific answer.

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Cleoriff
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@Andrew24 

#All ways of paying contract here Guide: How to Pay Your Bill (Contract) 

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madasaf1sh
Level 67: Unsung hero
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@Andrew24 


Are you trying to use Pay by Mobile???  or pay your mobile phone bill?

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@Andrew24 

You’d need to call O2’s customer service team. Give them a call on 202  or 0344 809 0202 (or specific Payment management number 0800 902 0217 )

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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lewys-gp
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Hi, @Andrew24. You've had a few replies, so it'd be great to know if you've resolved this issue following one of the members' advice, please? Thank you.

Community Manager for the O2 Community 🙂
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