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Data allowance

Mrs_H
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Help!!! We’re in France and our Data allowance hasn’t changed since we left the UK over a week again. I know we can use the Telefonica masts over here but our data allowance isn’t being updated and we don’t want to come home to huge bills!!! We’ve tried going around the App and Website and all we do is go around in circles!!!

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pgn
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All the info about Roaming and allowance limits here: Guide: Roaming MegaGuide - use the Data widget on your phone to see what you are using/have used, as a guide, @Mrs_H.

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pgn
Level 77: Grand Master
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All the info about Roaming and allowance limits here: Guide: Roaming MegaGuide - use the Data widget on your phone to see what you are using/have used, as a guide, @Mrs_H.

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madasaf1sh
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@Mrs_H 

 

There is no Telefonica network in France, unless you are on the border of France and Spain. 


Data allowance updates are dependent on the host network providing the data to o2, and some networks dont do it in realtime...

 

@pgn has advised the best solution keep an eye via your phone's data widgets and counters

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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