Data allowance

[Mrs_H]

Help!!! We’re in France and our Data allowance hasn’t changed since we left the UK over a week again. I know we can use the Telefonica masts over here but our data allowance isn’t being updated and we don’t want to come home to huge bills!!! We’ve tried going around the App and Website and all we do is go around in circles!!!

[pgn · Accepted solution]

All the info about Roaming and allowance limits here: Guide: Roaming MegaGuide - use the Data widget on your phone to see what you are using/have used, as a guide, @Mrs_H.

[madasaf1sh]

@Mrs_H 

There is no Telefonica network in France, unless you are on the border of France and Spain. 

Data allowance updates are dependent on the host network providing the data to o2, and some networks dont do it in realtime...

@pgn has advised the best solution keep an eye via your phone's data widgets and counters