Get tech support for your O2 issues

Resolved! I need your help to keep my number

I got the SIM to change from another provider to O2 today.I have already submitted the request form on keep my number page with PAC code, phone number, SIM number and etc. But the problem is whenever I submitted, I have received this email “Port In/M...

Mast activation.

A few weeks ago, I posted about how O2 had AT LAST erected a mast in the Cardiff Bay area. Unfortunately, despite my euphoria the mast is still there, but complexly dead. Anybody have any idea how long it takes O2 to activate a mast after its been er...

Resolved! Order enquiries

I ordered my phone 6 days ago I was told it had gone through and would be delivered my chosen day I chose Friday 17th, it’s not been delivered and I haven’t received anything to tell me what’s going on, how do I find out what’s happening with my orde...

Resolved! Data not working

Hello!My friend and I purchased a 100GB for 30 days and activated it on the 17th of June. Originally it was working fine and we received a text saying we had a £30 bundle placed on our phones even though we didn’t specify that we wanted it. This morn...

Resolved! Ex trying to return my iPhone I paid 100 upfront

My ex came to the o2 shop and I paid the remainder of the device in store and put 1000 towards a new device. It’s still within the 14 days . He has barred my outgoing calls and is trying to get a refund. How do I stop this . The lady in the shop saw ...

No 4G

For the past 3 days I have had no 4G which has become a concern as I need my phone for work I've checked and paid all my bills and switched off my phone and turn it on again as well as reset it

Resolved! Newport

Hi I’m in Newport South Wales and I’ve been advised that there is a problem with the mast and I’ve not been able to use my phone (only through wifi) since Wednesday…do you have any updates please?

No signal. No answer

Hi. Have no signal. Trying tweeter,o2 app. Nobody answer. Can’t call o2 because no signal. Terrible. Restarted phone,no signal,checked status np19 9rz , no issues still no signal. Thanks. Kris

Resolved! Data

My data is not working for me. i can only use wi-fi. Why ?

Resolved! 5g sim

I’ve just purchased an iPhone 13 pro and I hzz as be copied the data from my existing iPhone 7plus. Can you let me know if I have to get a new sim or if I can just swap the sim from my iPhone 7

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