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Resolved! Error message sending short texts

I am on Pay as You Go and recently have been unable to send text messages to numbers such as 60110 ,81025.the error message I get is SIM1- error 42 ( seems to add +44 to the number)Assistancee much appreciated to a non techie like me

Resolved! Sim activation

Hi there I have just received my new phone and sim today and I am unsure on when my new sim will be activated as it’s been about 5/6 hours and I am still unable have any signal on my phone and my old sim is still active

Resolved! Network Issues

HI can you check for network issues in DN4 9GA & DN4 9BH. I have had issues with calls all day and had calls from my emergency dentist and had to keep calling me back. Also my 4G has now gone this is also the same on my daughters Tesco mobile on O2. ...

Resolved! Iphone XS Max - cannot hear callers but they can hear me

Recently when callers ring me, I cannot hear them but they can hear me. When I make a call, I cannot hear the ring tones or the callers but again they can hear me My speakers work, facetime works ok, its just cellular I have spoken with Apple and tri...

Resolved! The number you are calling has been changed

I have been an 02 customer for approx 6 weeks, I became an 02 customer as my existing virgin media contract was renewed and I had to join 02. My number has been ported across however from the very first day when customers, friend, family and colleagu...

Resolved! How to contact O2 about my blacklisted phone

Hello, my phone is blacklisted, and I want to request it to be unblocked now I have found it ages later. I went onto live chat to see how do I do this, was told to call a number which I cannot call as my phone is blacklisted. Was informed to go into ...

Streaming services on 4G

Anyone any ideas?My iphone 13 wont use any streaming services ie: youtube etc on my 4G. Its like I have no data but I have 20GB unused. I did an online chat and they sent me a new sim card but nothing has changed. Just called O2 and they're having te...

Resolved! New sim card activation

I currently have a classic payg sim which I want to keep, I have also signed up to a new 12 month monthly sim contract for which the sim is on it's way to me. I have had a text message to my Payg number thanking me for the order and telling me to act...

Resolved! Freestyle Libre 2 Compatible Issue

Hi there, I have an iPhone SE 2020 running the latest iOS. I use the Freestyle Libre system for managing my diabetes. All was well until November 2021 when my phone stopped reading the sensors. Any ideas on how I can get this fixed as it’s a real pro...

Number not recognised when calling

Hi, When calling any UK number with +44(0) as saved in my contacts I get the message ‘Number Not Recognised’. If I remove the +44 it works fine. Any help fixing this would be appreciated.

O2

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